Contact Us

If you need help with your account, bonuses, payments or technical issues our support team is ready to assist. We can guide you through registration, verification and withdrawal queries, plus handle general feedback. Use live chat for the quickest response or email us for full case handling. Our team aim to resolve most requests promptly and securely, and will advise on next steps so you can continue playing with minimal delay.

Department	Contact
Customer support	Live chat 24/7 • Email: [email protected] • Average reply under 10 minutes
General enquiries	Email: [email protected] • Response within 24 hours for tickets
Affiliate enquiries	Email: [email protected] • Partner team replies within 48 hours
Payments	Email: [email protected] • Withdrawal queries handled Mon-Fri
Phone	+44 20 7946 0321 • Call back available on request
Working hours	24/7 live support • Office Mon-Fri 09:00-18:00 (UTC+1)

Support via Email

Email is the preferred way to contact us for detailed enquiries, account issues or where documents and explanations are needed. Please email [email protected] with a clear subject line and your current contact details, account ID and a concise description of the problem. Providing up-to-date information helps us resolve requests faster and avoids unnecessary delays.

Contact Form

Name

<label style="font-size:14px;color:#222;display:flex;flex-direction:column;">  Email  <input type="email" name="email" required placeholder="[email protected]" style="margin-top:6px;padding:10px;font-size:14px;border:1px solid #ccc;border-radius:4px;" /></label><label style="font-size:14px;color:#222;display:flex;flex-direction:column;">  Message  <textarea name="message" rows="6" required placeholder="How can we help?" style="margin-top:6px;padding:10px;font-size:14px;border:1px solid #ccc;border-radius:4px;resize:vertical;"></textarea></label><button type="submit" style="align-self:flex-start;padding:10px 18px;background:#1a73e8;color:#fff;border:none;border-radius:4px;font-size:14px;cursor:pointer;">  Send message</button>

Response Time

Support reply times: most enquiries are answered within one business day. Simple account and payment questions are usually resolved quickly, while identity checks and complex disputes may take longer to investigate. If we need extra time we will keep you updated by email and live chat. Response times can vary depending on case complexity and document verification requirements.

Feedback

We want to hear from you. Please share any feedback, suggestions or ideas to improve our site and services. Every message is reviewed carefully by our team and used to shape updates to features, promotions and support. Your input helps us make the site clearer and faster for all players. Tell us what you think and we’ll put it to work.