General Terms and Conditions

These Terms and Conditions describe the basic rules that apply when you use the New King website and services. They set out the relationship between us and our users, explain your responsibilities as an account holder and explain how we operate the platform. By registering or playing with us you accept these terms and any other documents they refer to.

Account responsibilities

You are responsible for maintaining the confidentiality of your account details and for all activity that occurs under your account. You must provide accurate information when registering and keep your contact details up to date. We may suspend or close accounts that are used fraudulently, by multiple users, or in breach of these terms. You must notify us immediately if you suspect unauthorised access to your account.

Eligibility requirements

To use our services you must meet the minimum age and eligibility requirements that apply in your jurisdiction. You confirm that you are legally permitted to gamble where you are located. We may refuse registration or participation from certain jurisdictions and we will not allow anyone who is self-excluded or otherwise blocked under applicable self-exclusion schemes to play.

Acceptable platform use

Our platform must be used in a lawful and fair manner. You agree not to engage in activities intended to exploit system errors, to tamper with games, or to use multiple accounts to circumvent restrictions. Automated play that bypasses our systems is prohibited. We reserve the right to void bets, withhold winnings and take further action where misuse or suspicious activity is detected.

General bonus and promotion rules

Promotions, bonuses and free spins are offered subject to specific bonus terms and conditions which form part of these terms. Eligibility, wagering requirements, time limits, game contribution rates and maximum bet rules vary by promotion. Bonuses may be withdrawn or modified at our discretion and we may exclude accounts from promotions where there is evidence of abuse. Any bonus funds are separate from real funds until wagering requirements are satisfied.

Deposits and withdrawals

We accept a range of payment methods and apply minimum and maximum limits that are disclosed in the cashier. Deposits are generally available immediately but may be subject to processing times by payment providers. Withdrawals are subject to verification checks and may be delayed while we complete identity and source of funds checks. We may apply withdrawal limits, and identification documents may be required before large withdrawals are processed.

Dispute resolution

If you have a query or complaint please contact our support team via your account. We aim to respond promptly and resolve issues fairly. If you are not satisfied with our response, you may request escalation for further review. We will handle disputes in line with these terms and any applicable laws in the jurisdictions where we operate.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be notified to account holders by posting a revised version on the site and, where appropriate, by direct communication. Continued use of the service after changes are posted means you accept the updated terms. If you do not agree with the revised terms you should stop using the service and close your account.